Retail Support Solutions for all
Buying in our shops all over Derbyshire or your specific area really can make a difference, even spending an additional £5 per week per person, can make a massive difference to the local economy.
Shopping online with local and British retailers can also make a difference to the amount of growth in your community. We are passionate supporters of shopping locally and continue to communicate with local shoppers and retailers to encourage more of us to do so.
Consultancy & Support
Digital High Street Skills
Social Media for Retailers
How we work
That’s why it’s important for us to spend time listening to you to really understand you, your business or organisation, and what you want to achieve.
We also know that you’ll want to feel comfortable working with us and that’s why it’s important to build an honest and trusting, long-term relationship. Our style is to provide you with support and challenge in equal measure to help you achieve your goals.
Once we understand your situation and what you want to achieve, we’ll prepare a set of options for you to consider before we agree the approach that will work best for you – in this way we’ll be well set up to achieve the outcomes you need.
We build lasting relationships - way beyond our initial contact with you - we’re keen to provide continued support for you and your team.
Premium customer service embodies the ‘Spirit of Christmas’. It is about you, the service agent, giving your all to help others. Its not about selling or taking money or expecting more customers; Christmas premium customer service is all about helping, about giving, about sharing and guiding the customer – with…
Can good customer service exist among high volume sales? Unlike in the USA, where Black Friday and Cyber Monday originated, the British do not experience a rush to shop after the family activity of Thanksgiving. We have, however, adopted the shopping phenomenon over the last few years taking the shopping…
Four different groups of business skills and qualities exist in us all Identify these to maximise success within your company and to improve team performance. Every individual brings special traits to your business and you want to recruit the best people most appropriate people for your team. When you recruit,…
Verbal communication is only part of the business conversation. Body language in business means as much as in a social environment. We all know that conversation is not all verbal, it’s not always what we say that catches the attention, but how we say it and what we do while…