Retail Support Solutions for all
Buying in our shops all over Derbyshire or your specific area really can make a difference, even spending an additional £5 per week per person, can make a massive difference to the local economy.
Shopping online with local and British retailers can also make a difference to the amount of growth in your community. We are passionate supporters of shopping locally and continue to communicate with local shoppers and retailers to encourage more of us to do so.
Consultancy & Support
Digital High Street Skills
Social Media for Retailers
How we work
That’s why it’s important for us to spend time listening to you to really understand you, your business or organisation, and what you want to achieve.
We also know that you’ll want to feel comfortable working with us and that’s why it’s important to build an honest and trusting, long-term relationship. Our style is to provide you with support and challenge in equal measure to help you achieve your goals.
Once we understand your situation and what you want to achieve, we’ll prepare a set of options for you to consider before we agree the approach that will work best for you – in this way we’ll be well set up to achieve the outcomes you need.
We build lasting relationships - way beyond our initial contact with you - we’re keen to provide continued support for you and your team.
A well timed smile is simply one of the strongest tools in your customer service armoury Chances are time and money has been spent to provide customer service skills that all your customers will appreciate but have you ever asked what people they value about your business service? A standard…
Apologies can be difficult but, done properly, can win you fans. Anyone who remembers the old film ‘Love Story’ with remember the quote of “love means never having to say you’re sorry”, but I have always thought that it would never work in real life as saying sorry is very…
Use the power of the team to create business success . Teamwork is an essential part of workplace success. Just as a football team must work together to create goal opportunities, in your business everyone has their own specific responsibilities and role to play for business success. Whilst it seems…
Customers are for life, not just for Christmas! Customer retention is so important for all retailers and all businesses and to paraphrase The Dogs Trust well known advertising catchphrase, it is not just high days and holidays; sale days and special purchase opportunities that should allow you to show your…