Retail Support Solutions for all
Buying in our shops all over Derbyshire or your specific area really can make a difference, even spending an additional £5 per week per person, can make a massive difference to the local economy.
Shopping online with local and British retailers can also make a difference to the amount of growth in your community. We are passionate supporters of shopping locally and continue to communicate with local shoppers and retailers to encourage more of us to do so.
Consultancy & Support
Digital High Street Skills
Social Media for Retailers
How we work
That’s why it’s important for us to spend time listening to you to really understand you, your business or organisation, and what you want to achieve.
We also know that you’ll want to feel comfortable working with us and that’s why it’s important to build an honest and trusting, long-term relationship. Our style is to provide you with support and challenge in equal measure to help you achieve your goals.
Once we understand your situation and what you want to achieve, we’ll prepare a set of options for you to consider before we agree the approach that will work best for you – in this way we’ll be well set up to achieve the outcomes you need.
We build lasting relationships - way beyond our initial contact with you - we’re keen to provide continued support for you and your team.
Customer needs, not just wants, drive business success – get to know them, better. What we believe our customers to want is not always correct and what they ask for is not always the whole truth. You cannot rely on hunches when dealing with customers. You need to walk in…
Don’t let dealing with awkward people stop excellent customer service Not every day can be a good day and sometimes, in customer service, you will be dealing with difficult customers. This is often due to things you cannot control, and they can be seen as difficult due to reasons out…
Don’t let your telephone communication skills let your service ability down Talking with customers on the telephone is not always easy. If you cannot see a person’s face it is not always easy to get meaning across. It can mean that messages become muddled and meanings misinterpreted. To improve your…
Can your workforce offer relationship building capabilities? A bad customer experience at any point in the life-cycle of a customer relationship can run the risk of souring a relationship that has taken much time and effort to create. To ensure that the right skills are demonstrated, you must also ensure…